Prescriptions

Ordering repeat prescriptions

You can order your repeat prescriptions by:

Using the NHS App
Bringing in the repeat order form to the surgery, Monday to Friday from 8:30am to 6.30pm

We do not take repeat prescription requests over the phone

Please allow 48 working hours for prescriptions to be processed and ready for collection.

Request or view prescriptions – NHS App help – NHS

Patient Led Prescription Ordering

We have recently reviewed our repeat prescription administration process and have decided to move towards ‘patient-led ordering’. This change means that from Monday, 3rd February 2025, we will no longer accept prescription orders from any pharmacies on behalf of patients. This is being done to reduce waste.

The NHS app is the best way for you to order your prescription. Therefore we are asking all patients to download and sign up to the NHS app. This will allow you to order your prescriptions at any time and track the status of your requests.

Click here to download the NHS app NHS App and your NHS account – NHS (www.nhs.uk).

Collecting your prescription

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

By using the NHS app
At any pharmacy that accepts repeat prescriptions

Queries about your medication

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

If you would like to speak to someone at the GP surgery about your prescription:

Phone us for advice after 10am on 01706 390243

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

> Go to Medicines A to Z (nhs.uk)

Pharmacy services

Pharmacists can give you advice on a range of conditions and suggest medicines that can help.

They may also be able to offer treatment and some prescription medicine for some conditions, without you needing to see a GP (this is called Pharmacy First). Conditions they can treat as part of Pharmacy First are:

earache (aged 1 to 17 years)
impetigo (aged 1 year and over)
infected insect bites (aged 1 year and over)
shingles (aged 18 years and over)
sinusitis (aged 12 years and over)
sore throat (aged 5 years and over)
urinary tract infections or UTIs (women aged 16 to 64 years)

If you go to a pharmacy with one of these conditions, the pharmacist will offer you advice, treatment or refer you to a GP or other healthcare professional if needed.

They will then update your GP health record.

If you are not within these age ranges, a pharmacist can still offer advice, but you may need to see a GP for treatment.