Appointments
Who do I see?
Routine appointments
To request a routine appointment in the next 14 days:
- Use the NHS app to directly book an appointment.
- Contact us online via Accurx detailing your concerns
- Phone us on 01706 390243, Monday to Friday from 8am to 6.30pm
- Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
Routine appointments are usually for 10 minutes. If you need longer than this then let us know.
Online consultations will have a response time of up to one working day.
Signposting
In order to direct you to the most appropriate healthcare professional our staff have been trained and will ask a series of questions. This will allow them to signpost you to the correct clinician for your requirements.
We offer appointments with other clinicians who may be better suited to your needs for example physiotherapists, mental health nurse, advanced nurse practitioners or our in house pharmacy team.
The staff are bound by the strictest confidentiality.
Urgent Appointments
To request an urgent appointment, Monday to Friday:
- Phone us on 01706 390243 from 8am
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
A seperate appointment is necessary for each member of the family
You can book an appointment with any of the doctors. However you may not be able to see the doctor of your choice if your appointment is booked at short notice.
Cancelling your appointment
If you can’t keep an appointment, please cancel it as soon as possible. Below are the ways in which you can cancel your appointment:
- If you booked using the NHS app you can cancel your appointment via the app too
- Reply CANCEL to your appointment reminder
- Phone the surgery on 01706 390243 between 8am and 6pm, Monday to Friday
The surgery has a system where we monitor patients who fail to attend their appointments. If patients book appointments and continually fail to attend them without informing the surgery, letters will be sent to those patients and this may result in the practice asking them to register elsewhere.
GP Additional Access Services
Would you like an appointment with a GP, Nurse, or Health Care Practitioner in the evening or at the weekend when we are closed?
If so, you can book your appointment now by contacting us.
Access Services are an extension of our usual service, it is not a walk-in service, and you will need to make an appointment through the practice reception. The service gives you more flexibility in where, when and how you use local health services. It helps those who struggle to get to the doctors during the week because of work and family commitments.
Please note that whilst you may not get to see your own doctor during these hours, and it may not be at your own practice location, the GP or Nurse you see will have access to your medical record, subject to your consent.
APPOINTMENTS ARE AVAILABLE:
Monday to Friday – Daytime & Evenings
Saturday and Sunday – Daytime
Bank Holidays – Daytime
APPOINTMENT TYPES:
Face to Face – You will see a clinician in person and be required to go to the service location
Telephone Consultation – You will be called by one of our clinicians during your appointment time. This will be from a withheld number and you will not be required to go to the service location unless offered at the time
Home Visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice before 10.30am.
Please note, home visits are not always completed by your usual doctor, they may be completed by our oncall doctors through BARDOC.
