Have your say

We have a Patient Participation Group (PPG) which meets regularly to discuss your views.  Discussions at this group help us to make sure we take your experiences into account when planning and improving our service. 

We are looking for volunteers, so if you would like to join our group please complete this form.  Please provide your name, address, contact number and email address.

We understand that not everyone can attend the group meetings due to family or work commitments.  However if you wish to be a part of the group then you can still contact us with any suggestions on how we can improve the surgery and the services we offer.

Alternatively, there is a suggestions box located at the reception desk in the surgery where you can post your suggestions. All suggestions received will be looked at by the Management Team and discussed within Practice Meetings.

What is a Patient Participation Group

A selection of patients and practice staff who decide ways of making a positive contribution to the services and facilities offered by the practice to our patients.

The practice is committed to providing excellent healthcare, advice and support to all our patients.

• To give patients the opportunity to discuss topics of mutual interest in their practice
• To provide the means for patients to make positive suggestions about the practice
• To involve further patients from the wider population.

What does Patient Participation Group Involve?

We are looking to involve patients in decisions made about the services we provide or looking to develop in the future. The group will be able to contribute constructive feedback, suggestions and have a role in the development of any changes made to existing or new services.

All our staff want to give you the best possible service every time.  However we know that sometimes things can go wrong.  This may leave you feeling like you want to raise a complaint.  If this is the case, we want to do our very best to ensure the matter is resolved for you.  

Raising an informal complaint:

We may be able to deal with your complaint straightaway if you feel comfortable discussing it informally.

In the first instance we would ask you to raise the complaint with Karen Doolin who can be contacted on 01706 390243.  

This gives you the opportunity to get the matter resolved as quickly as possible without going through a formal process

How to raise a formal complaint:

If you would like to raise a formal complaint please do so as quickly as possible.

Please send your complaint to the practice manager by completing this form. 

Please include:

• what or who you are complaining about
• what happened and when
• what you would like to be done to resolve your complaint
• your contact details

The practice manager will contact you within 3 working days.  We will ask you about the issue and agree the best way to investigate the complaint.  We will give you timescales for a response.  We may also organise a meeting with the people involved to:

• find out what happened and what went wrong
• invite you to discuss the problem with those involved, if you would like this
• apologise where this is appropriate
• identify what we can do to make sure that the problem does not happen again