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Practice Policies

Covid-19 & Your Information

This notice outlines how we may use or share your information to protect you and others during the Covid-19 outbreak. It supplements our main Privacy Policy which is available at Yorkshire Street Surgery. The main points of the notice are:

  • Existing laws and legislations which allow confidential patient information to be shared lawfully and confidentially will be being used during this outbreak.
  • Information shared during this time will be limited to the period of outbreak unless there is another legal reason to use the data.
  • During this period of emergency opt-outs will generally not apply to the data used to support Covid-19.
  • In relation to existing summary care records, choices will be respected.
  • Where data is used and shared under these laws, your right to have personal data erased will not apply.
  • Freedom of information requests, access requests and opt-out requests may take us a little longer to respond to as we focus of efforts on responding to the outbreak.
  • During this period, we may offer you an appointment via telephone or videoconferencing, by entering the consultation you are consenting to this. Your peronal information will be safeguarded in the same way as any other consultation.

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



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