Rights & Responsibilities

GPs’ Responsibilities

• You will be treated with courtesy and respect at all times.


• Your consultations and treatment will be dealt with confidentially.


• Your cultural and religious beliefs will be honoured.


• You have a right to information relating to your health and treatment.


• The practice operates an appointment system and you will be seen by the doctor in the order of appointment time and not the order in which you arrive at the surgery. If you arrive late you may be asked to make an alternative appointment depending on the time you arrive.

Patients’ Responsibilities

• Patients are requested to treat all staff and doctors with courtesy and respect at all times (foul language and verbal abuse will not be tolerated in any circumstances).


• Please notify the practice of any changes to your name, address and telephone number.


• Please cancel all appointments that you are unable to attend, giving sufficient notice so that the appointment may be offered to another patient.


• Please respect other patients who may be waiting to see a member of the primary health care team.